Terms of Service

Last updated July 9, 2026

These Terms of Service ("Terms") govern your access to and use of Reputation Pulse (the "Service"), operated by Digital Strategy Insights ("we," "us," or "our"). By creating an account, requesting a free audit, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Reputation Pulse is a software platform that scores a business's online reputation (a 0–100 score with an A–F grade), tracks it over time, sends alerts and periodic reports, and offers optional managed services such as local citation building, review-response assistance, listing removals, and (at higher tiers) content and SEO work. The Reputation Score is our proprietary, informational estimate derived from publicly available data and owner-authorized integrations. It is not a guarantee of business performance, search ranking, or revenue.

2. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account. Notify us promptly of any unauthorized use.

3. Free Audit

We offer a free reputation audit. To provide it, we look up publicly available information about the business you submit (for example, its Google Business Profile, ratings, and search results). The free audit is provided for informational purposes and does not create a subscription or obligation to purchase.

4. Subscriptions, Billing & Renewals

  • Plans & billing. Paid plans are billed monthly in advance through our payment processor, Stripe. Prices are shown in U.S. dollars and are per business location unless stated otherwise.
  • Auto-renewal. Subscriptions renew automatically each billing period until canceled. By subscribing, you authorize us (via Stripe) to charge your payment method on a recurring basis.
  • Cancellation. You may cancel at any time from your account's billing portal. Cancellation stops future renewals; your plan remains active through the end of the current paid period.
  • Refunds. Except where required by law, subscription fees are non-refundable, including for partial periods. Managed-service charges are governed by Section 5.
  • Price changes. We may change prices with reasonable notice; changes take effect at your next renewal.

5. Managed & Success-Based Services

Certain services are delivered by our team rather than by software, and some are billed only on success:

  • Listing / review removals are success-based — we research each request and, for a recent Google review removal, charge a flat fee only if the removal is successful. URL removals are quoted individually and charged only if removed. A payment method on file is required before a request can be submitted.
  • Citations, review management, and content/SEO (where included in your plan) are performed on a best-efforts basis. We do not guarantee any specific ranking, score change, review outcome, or business result.

6. Acceptable Use

You agree not to:

  • Use the Service to post fake, incentivized, or deceptive reviews, or to violate any platform's terms;
  • Submit businesses or data you are not authorized to submit, or infringe anyone's rights;
  • Reverse engineer, scrape, resell, or misuse the Service or its scoring methodology;
  • Interfere with the Service's security or operation, or use it for any unlawful purpose.

7. Third-Party Platforms & Data

The Service references data from third-party platforms (such as Google, Yelp, Facebook, and the Better Business Bureau). Reputation Pulse is not affiliated with, endorsed by, or sponsored by any of these platforms, and their names and marks belong to their respective owners. We use publicly available information and owner-authorized APIs, and we respect those platforms' terms. Your use of any third-party platform is governed by that platform's own terms.

8. Intellectual Property

The Service, including its software, scoring model, content, and branding, is owned by us and protected by applicable laws. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You retain ownership of the business data you provide and grant us the rights necessary to operate the Service and deliver your requested features.

9. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that scores or data will be accurate or complete, or that using the Service will improve your reputation, ranking, or revenue. Scores and reports are estimates for informational purposes only and are not professional, legal, or financial advice.

10. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months before the claim, or (b) US $100.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your data, or your violation of these Terms or any third party's rights.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or others. Provisions that by their nature should survive termination (including Sections 8–11) will survive.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date, and, where appropriate, communicated to you. Continued use after changes take effect constitutes acceptance.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. You agree that any dispute will be resolved in the state or federal courts located in Oregon, and you consent to their jurisdiction.

15. Contact

Questions about these Terms? Contact us at nathan@digitalstrategyinsights.com.